Contact Us

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Average Response Time: 3-5 Days

We answer every contact request we get with a live person.  For this reason, our average response time is 3-5 days. We will contact you in the order received. We appreciate your patience.

FAQ

Get your questions answered below. Contact us if you need more help.

    • Flies by the Dozen: If you placed an order for fishing flies by the dozen, you can expect your order in 15-30 days as we hand tie each of our flies to order.
    • Fly Assortments, Boxes & Leader: If you placed an order containing assortments, boxes or leaders, you can expect those to ship in 5-7 days (longer for intl customers)
    • Courses & Memberships:  Courses and Memberships are available immediately after purchase and can be viewed at the top of the My Account page here.
    • Mixed Orders:  Orders containing both flies by the dozen and other items will ship in split orders along the same times as mentioned above.

    If you’re flies have not arrived after 30 days, please contact us and we’ll sort it out.

  • The river explorer is a paid subscription service.  If you have not yet become a subscriber, you can subscribe here.

    If you are already a member and you are logged in, you can access the River Explorer Here.

  • The fly explorer is a paid subscription service.  If you have not yet become a subscriber, you can subscribe here.

    If you are already a member and you are logged in, you can access the Fly Explorer Here.

  • You can immediately access your course upon purchasing it.  Simply go to your account here, and then at the top of the screen or on the my account sub menu, click on the course you’ve purchased to start reading it.

  • If You Can’t Access Your Free Content

    Some people have reported they can’t get the free content. If that is the case there are 3 things you can do:

    • 1 – Check your spam, promotions, or junk folders for our email. Make sure to mark them as not junk or click and drag them into your inbox so you can receive future emails from us.
    • 2- You may already be on our list. If you subscribed in the past you should have the emails in your inbox. Check that you don’t already have the links in your inbox.
    • 3 – Contact us if you are unable to find the links or it has been been more than 3 days since you’ve signed up and don’t have the links.
  • We are a community of lifestyle anglers who are dedicated to sharing our advice, stories and ideas with each other so we all catch more fish and find new adventures.  

    Hop on our facebook group where we all post up ideas and advice – https://www.facebook.com/groups/thecatchandthehatch/

    If you are interested in getting involved in another way, just contact us here.

  • We sell flies by the dozen as well as fly assortments. 

    • Our flies by the dozen are tied to order and take 15-30 days to arrive from the order date. 
    • Fly assortments are stocked in inventory and arrive 5-7 days from the order date.

    International orders will take longer and vary based on customs.

    If you have yet to purchase flies, get on it! You can buy them here and get your savings on…

  • We are an online fly shop only.  We as individuals are located in Colorado, but we service the entire world bringing you premium flies and courses at great prices. 

    We service the US, Canada, Europe, Australia and anywhere else in the world with free shipping worldwide on orders of $40 or more.  Simply use coupon code “FREE-SHIPPING” to get free shipping on all orders.