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Order Status Answer

• Flies by The Dozen: We hand tie each of our flies to each order to ensure quality and precision. For that reason our flies take 15-30 days to arrive (avg is 25 days). To find your order date you can visit your account here or check your email confirmation.
• Assortments: Fly Assortments are stocked and will ship in 5-7 days from your order.
• Mixed Orders: If you purchased flies by the dozen and an assortment you will receive 2 different orders. The fly assortment in 5-7 days and the flies by the dozen in 15-30 days.
• Fly Fishing Gear: All of these products take 7-10 days to ship from the order date. If you purchased any of these with flies by the dozen, they will ship in 7-10 days and the flies by the dozen will come 15-30.
• Memberships & Courses: The Entomology Course, the Fly Explorer and River Explorer are immediately accessible upon purchase. Check your confirmation email for access instructions and contact us below with problems.

If you’re flies have not arrived after 30 days, please contact us and we’ll sort it out.

Common Problems with Courses Solved

Need a PDF download of the Course

If you'd like an offline PDF of the course or something you can download while on the river, please use the form below to contact us. Once we verify you have purchased the course, we will send you access to the downloadable PDF

Can't Access the Course

• NON-CUSTOMERS - If you haven’t purchased the course, you can buy our online entomology course here.
• CUSTOMERS - If you have purchased the course you can access it through the following steps:
  1. 1 – Log in here using your username and password info (your email is usually your username)
  2. 2 – Once logged in you can find the course here

If you don’t know your username or password you can reset it here

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The Videos Aren't Working

We host our videos through a private vimeo connection.  99.9% of our students experience no issues.  We've noticed that some computers are configured to not show the videos, follow the steps below to troubleshoot your computer first, then contact us if you are still unable to access the videos.

If you’re having issues accessing the videos,  here are a few things you could try:

• Refresh your cache in your internet browser
• Try accessing the videos from a different device
• Ensure that the videos aren’t being blocked by a firewall or proxy server

If that does not work then contact us to the left and select "problem with course"

Didn't Receive Free Guides I Signed Up For

If you're already a customer or have a login, you can login and view the free guides here - Free Premium Content. If you are not a customer yet, then please contact us below and we will check our email system and send it out to you on the double.

Common Issues

• You're already signed up for our list and the list didn't update you to the free guide series. Email us and we'll add you manually.
• You already unsubscribed from our list and our list won't add you back on without us sending you a confirmation of resubscribing to the free series. Again, email us and we'll handle it for you.
• You entered the wrong email address, fat fingers stink, we get them too, so make sure to give us the right email in the field below and we'll email you back with an update.

Access & Sign Up Issues?

The river explorer is a paid subscription service.  If you have not yet become a subscriber, you can subscribe here If you are already a member and you are logged in, you can access the River Explorer Here.

OnX Map Access

The OnX Map partner app is only available for Annual Memberships of the River Explorer Pro. If you purchased the yearly subscription, then your order confirmation email will have the code to use. If you still can't find it, contact us below and we'll get you a code to sign up for free.

Access & Sign Up Issues?

The fly explorer is a paid subscription service.  If you have not yet become a subscriber, you can subscribe here If you are already a member and you are logged in, you can access the Fly Explorer Here.

Want to Cancel?

We're sad to see you go! I am going to spend the week mourning your departure and not fly fish...

Please send us your email below to request cancellation and we will cancel your account back to this day so you incur no additional costs from the date you sent this cancellation notice.

Was it Me?

Can you take 15 seconds to tell us below why you are cancelling? Sometimes we can fix it and every bit of info you give us helps us make this site better.